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The secret in the care of the patient is in caring for the patient.

  • Douglas M Lakin, MD
    Kaitlin A Kraemer, PA-C
    Paradise Valley Med. Clinic
    Ph: (480) 614-5800
  • 9977 North 90th Street,
    Suite 180
    Scottsdale, AZ 85258
    Fax: (480) 614-6322

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    • Douglas M. Lakin, MD
    • Kaitlin A. Kraemer, PA-C
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Our Office Staff

Upon entering our office, you will be greeted by my receptionists, Cheryl, Sarah, Deborah, and Autumn. They will arrange and confirm your appointments, let me know that you have arrived for your appointment.

Cheryl

Cheryl

Medical Receptionist/Check-In

Cheryl is the main contact at the Front Desk. She will arrange office appointments for you by phone or in-person. She will gather important information upon check-in, scan in insurance cards, verify all paperwork for your visit is completed, and attach any documents that you may have brought with you, such as a medication list, to your visit for me to review.
 
    Sarah

    Sarah

    Medical Receptionist/Prior Auth. Specialist

    Sarah will arrange office appointments for you by phone. She works on medication authorizations with your insurance company to get drugs covered by your insurance. She works with your insurance plan to obtain authorization for certain radiology exams when necessary.
      Deborah

      Deborah

      Medical Receptionist/Check-out

      Deborah is the main contact at Check-out.  She will arrange office appointments for you by phone or in-person. She handles the financial aspect after you have had your visit. She will collect any monies owed and can answer a wide range of questions that you may have regarding billings or statements.
        Stephanie

        Stephanie

        Medical Receptionist

        Stephanie will arrange office appointments for you by phone. She handles some medical records, correspondences, and filing documents into your medical chart.

          Autumn

          Medical Receptionist/MR Specialist

          Autumn will arrange office appointments for you by phone or in-person. She is the main contact regarding your medical records. She obtains your medical documents from hospitals, other doctors’ offices, and lab or radiology facilities for me to review. She imports and files documents into your medical chart.

            Irene

            Medical Receptionist

            Irene handles my medical records records, correspondences, and
            filing/scanning of your medical charts.
              Yana

              Yana

              Medical Assistant – Admin & Back Office

              Yana handles several functions regarding medical administrative tasks. She answers phone calls to get your medical concerns or issues addressed quickly. She sends prescriptions to pharmacies and orders for durable medical equipment. She covers the back office as well. She will take you back to an exam room, ask a few brief questions about the reason for your visit, check your blood pressure and pulse, and update your medication list, in preparation for my visit with you. She administers injections as well as entering in orders for lab and radiology tests and does other minor procedures in the back office.

                Cindy

                Medical Assistant – Back Office

                Cindy will take you back to an exam room, ask a few brief questions about the reason for your visit, check your blood pressure and pulse, and update your medication list, in preparation for my visit with you. She administers injections as well as entering in orders for lab and radiology tests and does other minor procedures in the back office.

                  Jasmin

                  Jasmin

                  Medical Assistant – Admin & Back Office

                  Jasmin handles several functions regarding medical administrative tasks. She answers phone calls to get your medical concerns or issues addressed quickly. She sends prescriptions to pharmacies and referrals to specialists. She covers the back office as well. She will take you back to an exam room, ask a few brief questions about the reason for your visit, check your blood pressure and pulse, and update your medication list, in preparation for my visit with you. She administers injections as well as entering in orders for lab and radiology tests and does other minor procedures in the back office.

                    Jane

                    Phlebotomist 

                    We are also fortunate to have our own phlebotomist, Jane, in our office to assist with your lab work. We use Sonora Quest Laboratories.

                      Marlene

                      Practice Manager

                      Marlene oversees the management of the staff and office.  She also is available to speak to you regarding any questions or concerns you may have about your office visit.  Please feel free to contact her with your suggestions or ideas

                        Nan

                        Administrative Advisor

                        Nan is my administrative advisor.  She produces and maintains my website, medical correspondence, and office newsletters. Nan also advises and supports the management of my practice.

                          Marie

                          Office Volunteer

                          Last, but certainly not least, my office volunteer Marie. Marie helps us with the filing, the mail, contributes to our newsletters, and does an excellent job. We always look forward to seeing her.

                            For non-emergent prescriptions refills, referrals, and medical testing orders, please allow us 24 hours to complete after you have made your request. Allow 24-48 hours if your request was made on a weekend day.

                            My back-office medical assistants also assist with controlled/pain medication management and home health authorizations. They will contact you by phone or e-mail/fax.

                            Together, my staff is here to make your medical visit comfortable and as easy as possible for you.

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