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Upon entering our office, you will be greeted by my receptionists, Sarah, Stephanie, and Deborah. They will arrange and confirm your appointments, let me know that you have arrived for your appointment, as well as take the phone messages for my medical assistants and myself.
I also have special help from my other staff members: Veronica , Kelly, and Susan. Veronica handles much of the insurance billing and patient account counseling. Veronica is the person you would speak to if there is a problem with your account.
Stephanie also helps process your APS requests, and assists Veronica with billing your secondary medical claims. Susan and Kelly are my medical records team and handles my correspondences and filing/scanning of your medical charts.
Together, my staff is here to make your medical visit comfortable and as easy as possible for you.
Yana or Wendy will take you back to an exam room, check your blood pressure and pulse, and will ask a few brief questions about the reason for your visit. Shortly thereafter, I will be in to see you.
After your appointment you can remain in the examination room while Debbie schedules any urgent outside appointments or tests. The same goes for urgent and routine X-rays. For non-emergent referrals, you will be notified of these arrangements after you have left the office within 24 hours.
If you need lab work, we are fortunate to have a Sonora Quest station in our office. Laya, Sonora Quest’s phlebotomist, will assist and drawn your blood.
Elena is my back office medical assistant who specializes in referrals, managing Rx refills, and prior authorizations. She will be in touch with you either by phone or e-mail/fax. If no outside appointments are necessary, you will go to the front desk to check out. Deborah will check you out and take any payment that is due. Your follow-up visits will also be scheduled at that time. Also we have recently expanded our office and now have a prescription prior authorization coordinator.
Jeff is my Rx prior authorization specialist and is the one to contact if your medications need approval.
Marlene is my new office manager and joined my practice in October. Marlene oversees the management of the staff and office. She also is available to speak to you regarding any questions or concerns you may have about your office visit. Please feel free to contact her with your suggestions or ideas.
Nan is my administrative advisor. She produces and maintains my website, medical correspondences, and office newsletters.
Nan also advises and supports the management of my practice.
Last, but certainly not least, are my office volunteers Steve and Marie. They help us with the filing, the mail and do an excellent job. We always look forward to seeing them.
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